Customer Success

Denver, Colorado, United States Full-time

About the Position

This is a unique ground-floor opportunity for a highly motivated and resourceful person to be a leader on our customer success team. In this role, you’ll develop relationships with existing Printfection customers to drive revenue expansion, retention, and satisfaction. You’ll work closely with our merchandise and order operations teams, other CSMs, vendors, and our co-founders.

The Company

Printfection is a swag management platform which makes it easy for marketing managers to create and distribute branded merchandise.  We’re the first SaaS solution revolutionizing the historically stagnant $20 billion dollar promo products industry.

Customers include Microsoft, Zendesk, New Relic, Zapier and many other category leaders.

We're a fun, mature startup based in Denver that's bootstrapped, profitable, and growing fast.

Responsibilities

  • Be the dedicated point of contact for customers at multiple subscription levels
  • Drive customer success by proactively supporting customer initiatives, optimizing their platform usage and going above and beyond for customers every day
  • Onboard new customers and identify strategic growth opportunities to ensure customers increase spend, are successful and renew
  • Help design and build scalable processes to manage and grow customer accounts
  • Help support product growth by providing curated and direct customer feedback
  • Whatever else needs doing - we're a startup and wear multiple hats!

Requirements

  • 4+ years transferable experience in account management, sales, client services, customer success, etc.
  • Experience managing customers on a SaaS platform
  • Proven ability to carry a quota-like goal
  • Excellent written communication skills
  • Deadline mentality, detailed oriented, tech savvy, and a passion for building things that scale
  • Self-driven: you own your job with minimal supervision. This Quora post nails it

Perks

  • Ground-floor opportunity, yet more than just an idea – millions in revenue, profitable
  • The rare chance to reinvent a $20bn industry from the ground-up
  • Flexibility to work from home several days a week or our downtown Denver, Colorado office
  • A fun, passionate (yet sane) work culture — we respect your weekends and personal life
  • A tight-knit team environment: free lunches, happy hours, sporting events, and more

Benefits

  • Extremely competitive salary plus incentives and options
  • Health, dental, vision, life, and disability insurance
  • Paid cell phone, home internet, transportation stipend, and everything you need tech-wise to own your role
  • Open vacation policy and eight paid holidays