Customer Success

Denver, Colorado, United States Full-time

About the Position

This is a unique ground-floor opportunity for a highly motivated and resourceful person to be a leader on our account management (customer success) team. In this role, you’ll develop relationships with existing Printfection customers to drive revenue expansion, retention, and satisfaction. You’ll work closely with our merchandise and order operations teams, other CSMs, vendors, and our co-founders.

Printfection is transforming the $20 billion promotional swag industry by shifting the way companies think about and use branded promotional swag. We’re a B2B tech startup that’s bootstrapped, profitable, and growing. We have awesome customers like Zendesk, New Relic, Zapier, and Galvanize and we’re a tight-knit, collaborative, respectful team.

Responsibilities

  • Be the dedicated account manager for customers at multiple subscription levels
  • Drive customer success by proactively supporting customer initiatives, optimizing their platform usage and going above and beyond for customers every day
  • Onboard new customers and identify strategic growth opportunities to ensure customers are successful and renewed
  • Help design and build scalable processes to manage and grow customer accounts
  • Help support product growth by providing curated and direct customer feedback
  • Whatever else needs doing - we're a startup and wear multiple hats!

Requirements

  • 2+ years transferrable experience in account management, sales, client services, etc.
  • Proven ability to carry a quota-like goal
  • Excellent written communication skills
  • Deadline mentality, detailed oriented, tech savvy, and a passion for building things that scale
  • Self-driven: you own your job with minimal supervision. This Quora post nails it

Perks

  • Ground floor opportunity, yet more than just an idea – millions in revenue, profitable
  • The rare chance to reinvent a $20bn industry from the ground-up. Not just another web app, Printfection is a mission-critical part of our customer’s marketing and brand success
  • Flexibility to work from home several days a week or our downtown Denver, Colorado office
  • A fun and passionate (yet sane) work culture — we respect your weekends and personal life
  • An enjoyable team environment: free lunches, happy hours, sporting events, and more

Benefits

  • Extremely competitive salary plus incentives and options
  • Health, dental, vision, life, and disability insurance
  • Paid cell phone, home internet, transportation stipend, and everything you need tech-wise to own your role
  • Unlimited vacation policy and eight paid holidays

How to Apply

Please provide your cover letter and résumé (in PDF format) via the link below.